Shipping policy

DELIVERY POLICY

Order Processing: All our POD (Print-on-Demand) tagged products are made specifically for you after an order is placed. The processing and production time is 2-5 business days before shipping.

Delivery Times:

For Bulgaria:

Standard Delivery: 2-4 business days after shipping
Total Duration (production + delivery): 4-9 business days

For the European Union:

Standard Delivery: 5-10 business days after shipping
Total Duration (production + delivery): 7-15 business days

For the USA and other international destinations:

International Delivery: 10-20 business days after shipping
Total Duration (production + delivery): 12-25 business days

Please note that delivery times are estimates and may vary depending on location, season, and circumstances beyond our control (holidays, customs checks, etc.).

Package Tracking: Once your order is shipped, you will receive an email with a tracking number, which you can use to monitor the delivery status in real time.

Fulfillment Partner: We work with a professional logistics partner to process, pack, and ship orders. Products are shipped directly from our fulfillment center to your address.

Shipping Costs: Shipping costs are automatically calculated at checkout based on your location and the weight of the products. You will see the final shipping cost before completing your order.

Free Shipping: We periodically offer free shipping on orders above a certain amount. Check the store's homepage for current promotions.

Customs Duties and Taxes:

For Bulgaria and the EU: All prices include VAT. No additional customs duties are charged for deliveries within the European Union.

For deliveries outside the EU: For international deliveries outside the EU, you may be required to pay customs duties, taxes, or other import fees determined by your country. These fees are the responsibility of the recipient and are not included in the product or shipping price.

Delayed or Lost Shipments: If your order does not arrive within the expected timeframe or you have a delivery issue, please contact us at info@plushen.bg, and we will help you track the shipment and resolve the problem.

Failed Delivery: If a shipment cannot be delivered due to an incorrect address provided by the customer or if the recipient is unavailable to receive it, the courier may make a second delivery attempt or leave a notice. If the shipment is returned due to a failed delivery caused by the customer, the costs for reshipping will be borne by the customer.

Contact: For questions regarding the delivery of your order, please contact us at info@plushen.bg.