Plushie FAQs

Frequently Asked Questions

Shipping and Orders

How long does shipping take?
Standard shipping within Bulgaria takes 2-3 business days. For international orders, the period is 7-14 business days.

What are the shipping costs?
Shipping in Bulgaria is free for orders over €60.00. For smaller orders, the fee is €3.90.

Can I track my order?
Yes, after your order is dispatched, you will receive an email with a tracking number.

Products and Quality

What materials do you use?
All our products are made from high-quality cotton and premium Print-on-Demand technology.

How do I choose the right size?
There is a size chart on each product page. We recommend checking the measurements before ordering.

Returns and Exchanges

Can I return a product?
Yes, you have the right to return within 14 days of receiving your order if the product is unused and in its original packaging.

How do I request an exchange?
Contact us at info@plushen.bg and we will arrange a product exchange.

Payment

What payment methods do you accept?
We accept credit/debit cards, PayPal, Shop Pay, and cash on delivery.

Is online payment secure?
Yes, all transactions are secured with SSL encryption via Shopify Payments.